Important Update for Dubai Trade Users
Dawia Businessmen Administrative Services LLC wishes to bring to your attention an important update issued by Dubai Customs, in cooperation with Dubai Trade, concerning the submission of customs declarations and claims through the Dubai Trade platform and Mirsal system.
Effective 10 May 2026, authorized users will be able to submit customs declarations and claims using UAE Pass digital identity authentication. This will allow eligible users to authenticate and sign submissions through UAE Pass, as an alternative to the existing digital certificate authentication method. The current digital certificate process will continue to operate in parallel until further notice. Dubai Trade has also confirmed that UAE Pass authentication will apply from 10 May 2026, while the existing digital certificate mechanism remains available alongside the new option.
For companies involved in import, export, customs clearance, logistics, trading, or customs claim submissions, this update is operationally important. It affects how authorized users access, sign, and submit official transactions on behalf of their companies.
What this means for your business
UAE Pass is the UAE’s national digital identity and signature solution, allowing users to access digital services and authenticate themselves through a secure, government-recognized platform.
With this new mechanism, Dubai Customs will allow authorized users to submit declarations and claims through UAE Pass on Dubai Trade. While this is a positive step toward faster and more secure digital trade services, companies should treat it as more than a simple login update.
To avoid disruption, businesses must ensure that their user records, Emirates ID details, UAE Pass account status, and authorization rights are accurate and up to date.
Customs declarations and claims are official submissions that may carry financial, legal, and regulatory consequences. It is therefore essential that only properly authorized individuals are permitted to submit or sign these transactions on behalf of the company.
Key points to review
1. UAE Pass will provide secure identity verification
UAE Pass will allow authorized users to authenticate themselves through a unified national digital identity when submitting customs declarations and claims. This adds a stronger layer of identity verification and supports a more reliable digital submission process.
2. Emirates ID details must match
One of the most important requirements is Emirates ID alignment. Dubai Trade has confirmed that the system will match the Emirates ID details registered in Mirsal with the details linked to the user’s UAE Pass account. If these details do not match, the user may face difficulties submitting declarations or claims through UAE Pass.
Companies should therefore verify that all registered user details are correct before the implementation date.
3. Group company users can link multiple entities
The UAE Pass mechanism will support users affiliated with multiple companies within a group. This means an authorized user may link their UAE Pass credentials to several associated companies on Dubai Trade and submit declarations or claims for those linked entities through the same UAE Pass login.
This may be useful for business groups, trading groups, logistics operators, and companies operating through multiple entities. However, each company should ensure that the user is formally authorized to act on its behalf.
4. Basic UAE Pass accounts will not be accepted
Users with a Basic UAE Pass account, SOP1, created only with an email address and mobile number and without Emirates ID verification, will not be permitted to submit customs declarations or claims.
Only users with the following verified UAE Pass account types will be allowed:
Advanced UAE Pass account, SOP2
Qualified UAE Pass account, SOP3
Both require Emirates ID verification.
Company responsibility
Companies remain responsible for managing the authority granted to their users.
This means each company should regularly review who is authorized to submit declarations, customs transactions, and claims on its behalf. This is especially important when an employee leaves the company, changes role, or is no longer permitted to act as an authorized user.
Outdated access rights can create operational, financial, and compliance risks. This update is therefore a timely opportunity for companies to clean up their internal user records and ensure that only the correct individuals have access to customs-related services.
Recommended actions before 10 May 2026
Dawia strongly recommends that companies complete the following checks before the UAE Pass authentication mechanism goes live:
- Review all users registered under your company on Dubai Trade and Mirsal.
- Confirm who is authorized to submit declarations and claims.
- Ensure each authorized user has an active UAE Pass account.
- Upgrade UAE Pass accounts to SOP2 or SOP3, if required.
- Verify that Emirates ID details are correctly updated in the customs registration system.
- Confirm that Emirates ID details match the user’s UAE Pass account.
- Remove access for former employees or users who are no longer authorized.
- For group companies, confirm that UAE Pass is correctly linked to all relevant entities.
Taking these steps early will help reduce the risk of failed submissions, access issues, or customs processing delays after the implementation date.
Dawia’s guidance
At Dawia Businessmen Administrative Services LLC, we understand the importance of uninterrupted customs processing. Any delay in declarations, amendments, cancellations, or claims can affect shipment movement, clearance timelines, and wider business operations.
The introduction of UAE Pass authentication is a positive step toward a more secure and efficient trade environment. However, a smooth transition will depend on each company’s preparation.
We encourage all customers not to wait until the go-live date. Please review your authorized users, Emirates ID records, and UAE Pass account status as soon as possible.
Our team remains available to assist clients in understanding the new requirements and preparing their company records for UAE Pass authentication.
Effective date
The UAE Pass authentication mechanism for Dubai Customs declarations and claims will take effect from:
10 May 2026
Official reference: Dubai Customs Notice No. 10/2026, regarding the implementation of a mechanism for signing customs declarations using the digital identity, UAE Pass. The notice was issued on 23 April 2026.
Final reminder
Dawia Businessmen Administrative Services LLC kindly reminds all customers to ensure that the Emirates ID details of all registered and authorized users are accurately updated and fully aligned with their UAE Pass accounts.
This step is essential to support seamless and uninterrupted submission of customs declarations and claims through Dubai Trade using UAE Pass authentication.